Customer Service: Listening Responding and Resolving

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

Completion of this course will earn 0.575 CEUs.

DA-100T00 Analyzing Data with Power BI

TOTAL DAYS: 4 | TOTAL HOURS: 28

This course will discuss the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will also show how to access and process data from a range of data sources including both relational and non-relational data. This course will also explore how to implement proper security standards and policies across the Power BI spectrum including datasets and groups. The course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution. Finally, this course will show how to build paginated reports within the Power BI service and publish them to a workspace for inclusion within Power BI.

Data Analysis & Visualization with Microsoft Excel (D.A.V.E.)

TOTAL DAYS: 2 | TOTAL HOURS: 13

Technology and the data that it both collects and makes accessible is now interwoven with businesses and lives. The era of “big data” has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantage.

Analyzing data to find issues, insights, and opportunities is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways.

Microsoft® Excel® is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis, and create diverse and robust data-backed visualizations to show insights and trends, and create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.

Completion of this course will earn 1.15 CEUs.

Developing Salesforce Lightning Web Components

TOTAL DAYS: 5 | TOTAL HOURS: 40

This class was developed to help Salesforce Developers and other Technicians quickly learn the basics of building Salesforce Lightning Web Components. This class is an alternative to the Programming Lightning Web Components (DEX602) offered by Salesforce. The Stony Point version of the class offers relevant, real world examples, in a workshop structure and is delivered by a senior instructor with many years of real world programming experience. The class will cover the following topics:
– W3C Web Components
– Lightning Web Component Architecture
– Salesforce DX, Visual Studio Code and Salesforce CLI
– JavaScript, CSS, and HTML as they pertain to Lightning Web Components
– Lightning Data Service
– Debugging and Testing Web Components
– Localization, Locker Service and Event Handling
– Aura Comparison and Coexistence

As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee.

Excel 2013/2016 Programming with VBA

TOTAL DAYS: 3 | TOTAL HOURS: 19.5

Prerequisite

Proficient knowledge of Microsoft Excel. Knowledge of PivotTables helpful but not required.

Completion of this course will earn 1.725 CEUs.

Excellence in Supervision

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

Completion of this course will earn 0.575 CEUs.

Fundamentals of AWS

TOTAL DAYS: 1 | TOTAL HOURS: 7

Cloud Computing has grown from being just a buzzword to a serious business decision that many businesses are contemplating. Therefore, knowledge about it is necessary to make a clear and strategic plan to move applications and services to the Cloud. Fundamentals of AWS is for anyone with an IT background who is interested in understanding Cloud Computing. This course will equip you with basic knowledge of Cloud Technologies in use now.

Get Going With QuickBooks 2018 for Windows

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Course Description

Prerequisites:
You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using is recommended.

Delivery Method:
Instructor-led, self-paced, classroom-delivery learning model with structured hands-on activities.

Benefits:
First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2018.

Completion of this course will earn 0.575 CEUs.

Integrated Project Management 2016

TOTAL DAYS: 3 | TOTAL HOURS: 19.5

Completion of this course will earn 1.725 CEUs.

ITIL 4 Foundation

TOTAL DAYS: 2 | TOTAL HOURS: 14

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.