Critical Elements of Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Crystal Reports 2020: Part 1

TOTAL DAYS: 2 | TOTAL HOURS: 13

Crystal Reports 2020: Part 1

Organizations use reporting tools to access data sources and generate customized reports. SAP Crystal Reports 2020 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.

Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2020 helps you build advanced reports with ease, presenting complex information in an understandable way.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1 (this course)
– Crystal Reports 2020: Part 2

Completion of this course will earn 1.15 CEUs.

Crystal Reports 2020: Part 2

TOTAL DAYS: 2 | TOTAL HOURS: 13

Crystal Reports 2020: Part 2

Until now, you have used SAP Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2020. You will not only create more sophisticated reports, including sub-reports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.

Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, cross-tabs, and running totals, you will turn raw data into meaningful, customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1
– Crystal Reports 2020: Part 2 (this course)

Completion of this course will earn 1.15 CEUs.

Data Analysis & Visualization with Microsoft Excel (D.A.V.E.)

TOTAL DAYS: 2 | TOTAL HOURS: 13

Data Analysis & Visualization with Microsoft Excel (D.A.V.E.)

Technology and the data that it both collects and makes accessible is now interwoven with businesses and lives. The era of “big data” has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantage.

Analyzing data to find issues, insights, and opportunities is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways.

Microsoft® Excel® is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis, and create diverse and robust data-backed visualizations to show insights and trends, and create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.

Completion of this course will earn 1.15 CEUs.

Delivering Dynamic Virtual Presentations

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Delivering Dynamic Virtual Presentations

Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.

DP-300T00 Administering Relational Databases on Microsoft Azure

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

DP-300T00 Administering Relational Databases on Microsoft Azure

This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

DP-900T00 Microsoft Azure Data Fundamentals

TOTAL DAYS: 1 | TOTAL HOURS: 8

DP-900T00 Microsoft Azure Data Fundamentals

In this course, students will learn the fundamentals of database concepts in a cloud environment, get basic skilling in cloud data services, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will identify and describe core data concepts such as relational, non-relational, big data, and analytics, and explore how this technology is implemented with Microsoft Azure. They will explore the roles, tasks, and responsibilities in the world of data. The students will explore relational data offerings, provisioning and deploying relational databases, and querying relational data through cloud data solutions with Microsoft Azure. They will explore non-relational data offerings, provisioning and deploying non-relational databases, and non-relational data stores with Microsoft Azure. Students will explore the processing options available for building data analytics solutions in Azure. They will explore Azure Synapse Analytics, Azure Databricks, and Azure HDInsight. Students will learn what Power BI is, including its building blocks and how they work together.

EC-Council Certified Ethical Hacker (CEH) v11

TOTAL DAYS: 5 | TOTAL HOURS: 40

EC-Council Certified Ethical Hacker (CEH) v11

CEH provides an in-depth understanding of ethical hacking phases, various attack vectors, and preventative countermeasures. It will teach you how hackers think and act maliciously so you will be better positioned to setup your security infrastructure and defend against future attacks. An understanding of system weaknesses and vulnerabilities helps organizations strengthen their system security controls to minimize the risk of an incident. CEH was built to incorporate a hands-on environment and systematic process across each ethical hacking domain and methodology, giving you the opportunity to work towards proving the required knowledge and skills needed to achieve the CEH credential. You will be exposed to an entirely different posture toward the responsibilities and measures required to be secure. Now in its 11th version, CEH continues to evolve with the latest operating systems, tools, tactics, exploits, and technologies.

Excel 2013/2016 Programming with VBA

TOTAL DAYS: 3 | TOTAL HOURS: 19.5

Excel 2013/2016 Programming with VBA

Prerequisite

Proficient knowledge of Microsoft Excel. Knowledge of PivotTables helpful but not required.

Completion of this course will earn 1.725 CEUs.

Get Going With QuickBooks 2021 for Windows

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Get Going With QuickBooks 2021 for Windows

– Prerequisites: You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using is recommended.
– Delivery Method: Instructor-led, self-paced, classroom-delivery learning model with structured hands-on activities.
– Benefits: First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2021.

This course is the first part of a three-course series that covers the skills needed to gain a foundational understanding of QuickBooks.
– Get Going With QuickBooks 2021 for Windows (this course)
– Keep Going With QuickBooks 2021 for Windows
– Get Smart With QuickBooks 2021 for Windows

Completion of this course will earn 0.575 CEUs.