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Change Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course is designed to help you acquaint others with managing change. In this course, participants will explore changes taking place in organizations today, discover how organizations can prepare for change, understand human reactions to change and how to deal with them, and explore team involvement and visionary leadership.

Communication Skills for Leaders

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

Conflict Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Crystal Reports 2016: Part 1

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Organizations use reporting tools to access data sources and generate customized reports. Crystal Reports® 2016 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.
Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2016 helps you build advanced reports with ease, presenting complex information in an understandable way.

Crystal Reports 2016: Part 2

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, crosstabs, and running totals, you will turn raw data into meaningful customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.

Customer Service: Listening Responding and Resolving

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

Data Analysis & Visualization with Microsoft Excel (D.A.V.E.)

TOTAL DAYS: 2 | TOTAL HOURS: 13

Data is the lifeblood of every business and understanding data through descriptive, predictive, and prescriptive analytics is critical to driving business success in a data driven economy. Creating great visualizations is another key to extracting maximum value out of their data. This 2-day class teaches you all these techniques and more.

• Data Analysis Fundamentals
• How to Visualize Data in Excel
• Using Formulas and Functions to analyze data
• Analyzing data with Pivot Tables
• Presenting Dashboards
• Creating Geospatial Visualizations
• Statistical Analysis
• Getting and Transforming Data
• Modelling Data with Power Pivot
• Presenting Insight with Reports

Excellence in Supervision

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

Integrated Project Management 2016

TOTAL DAYS: 3 | TOTAL HOURS: 19.5

Keep Going with QuickBooks 2018 for Windows

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Benefits: First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2018.