TOTAL DAYS: 1 | TOTAL HOURS: 2

Leadership Skills for Supervisors 2-Hour Class

This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees
they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Managing Difficult Conversations 2-Hour Class

This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team
and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office Outlook 2019/2021: Part 1

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

This material will benefit users of any current Office version. The classroom environment setup is based on Office 2019.

This course is the first in a series of two Microsoft® Office Outlook® 2019/2021 courses. It will provide you with the basic skills you need to start using Outlook 2019/2021 to manage your email communications, contact information, calendar events, tasks, and notes.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Outlook.
– Microsoft Office Outlook 2019/2021: Part 1 (this course)
– Microsoft Office Outlook 2019/2021: Part 2

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office Outlook 2019/2021: Part 2

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you’ll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

This material will benefit users of any current Office version. The classroom environment setup is based on Office 2019.

This course builds upon the foundational knowledge presented in the Microsoft ® Office Outlook® 2019/2021: Part 1 course and will help you customize a communication system well-suited to your work style.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Outlook.
– Microsoft Office Outlook 2019/2021: Part 1
– Microsoft Office Outlook 2019/2021: Part 2 (this course)

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Outlook for Office 365 (Desktop or Online): Part 1

In this course, you will use Outlook to send, receive, and manage email messages; manage your contact information; schedule appointments and meetings; create tasks and notes for yourself; and customize the Outlook interface to suit your working style.

Note: Most Office 365™ users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will also enable you to access and effectively utilize many web-based resources provided with your Office 365 subscription. This includes brief coverage of key skills for using Outlook on the Web and OneDrive®. Helpful notes throughout the material alert you to cases where the online version of the application may function differently from the primary, desktop version.

This course may be a useful component in your preparation for the Microsoft Outlook (Microsoft 365 Apps and Office 2019): Exam MO-400 certification exam.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Outlook.
– Microsoft Outlook for Office 365 (Desktop or Online): Part 1 (this course)
– Microsoft Outlook for Office 365 (Desktop or Online): Part 2

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Outlook for Office 365 (Desktop or Online): Part 2

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you’ll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

Note : Most Office 365™ users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will also include helpful notes throughout the material to alert you to cases where the online version of the application may function differently from the primary, desktop version.

This course builds upon the foundational knowledge presented in the Microsoft® Outlook® for Office 365™ (Desktop or Online): Part 1 course and will help you customize a communication system well-suited to your work style.

This course may be a useful component in your preparation for the Microsoft Outlook (Microsoft 365 Apps and Office 2019): Exam MO-400 certification exam.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Outlook.
– Microsoft Outlook for Office 365 (Desktop or Online): Part 1
– Microsoft Outlook for Office 365 (Desktop or Online): Part 2 (this course)

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Motivation Training: Motivating Your Workforce

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Problem Solving and Decision Making

Many people lack the necessary skills to effectively solve problems and make decisions. Having a process in place can help with this.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Project Management Training: Understanding Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not intended to take you from a supervisory or administrative position to that of a project manager. However, this course will familiarize you with the most common terms and the most current thinking about projects.
In this course, we will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected, but you’ll be better prepared.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Public Speaking: Presentation Survival School

This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You’ll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids.