Communication Strategies
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.
Completion of this course will earn 0.6 CEUs.
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.
Completion of this course will earn 0.6 CEUs.
Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Completion of this course will earn 0.6 CEUs.
Delivering Dynamic Virtual Presentations
Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.
Completion of this course will earn 0.6 CEUs.
Leadership Skills for Supervisors
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Completion of this course will earn 0.6 CEUs.
Motivation Training: Motivating Your Workforce
It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
Problem Solving and Decision Making
Many people lack the necessary skills to effectively solve problems and make decisions. Having a process in place can help with this.
Project Management Training: Understanding Project Management
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not intended to take you from a supervisory or administrative position to that of a project manager. However, this course will familiarize you with the most common terms and the most current thinking about projects.
In this course, we will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected, but you’ll be better prepared.
Public Speaking: Presentation Survival School
This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You’ll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids.
SQL Querying: Advanced
In the course SQL Querying: Fundamentals, you learned the basics of SQL querying. Now that you have a foundation in how to query databases, you will learn in this course how to identify and use advanced querying techniques. In addition, you might find that you need to perform tasks such as modifying the structure of a table; inserting, updating, or deleting data; and indexing tables to optimize query performance. In this course, you will learn how to complete these tasks and more.
In today’s competitive environment, information is one of the most important factors in determining the success of an organization. If you are able to manage and retrieve information efficiently, you can streamline the organization’s processes and give it a competitive edge. As the organization grows, you will need to handle large amounts of data. Under such circumstances, you might need to query multiple tables simultaneously and with increasing frequency. You must step up the speed of generating query output to cope with the increasing demands of data storage, management, and retrieval.
This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of SQL.
– SQL Querying: Fundamentals
– SQL Querying: Advanced (this course)
Completion of this course will earn 0.6 CEUs.