Summary

Conflict Management

Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Completion of this course will earn 0.575 CEUs.