Building Better Teams
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Completion of this course will earn 0.6 CEUs.
Business Writing That Works
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.
Completion of this course will earn 0.6 CEUs.
Communication Strategies
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.
Completion of this course will earn 0.6 CEUs.
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.
Completion of this course will earn 0.6 CEUs.
Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Completion of this course will earn 0.6 CEUs.
Data Analysis & Visualization with Microsoft Excel (D.A.V.E.)
Technology and the data that it both collects and makes accessible is now interwoven with businesses and lives. The era of “big data” has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantage.
Analyzing data to find issues, insights, and opportunities is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways.
Microsoft® Excel® is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis, and create diverse and robust data-backed visualizations to show insights and trends, and create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.
Completion of this course will earn 1.2 CEUs.
Delivering Dynamic Virtual Presentations
Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.
Completion of this course will earn 0.6 CEUs.
This course covers features that are in QuickBooks Pro and Premier 2022.
QuickBooks software is sold separately.
Prerequisites: You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using is recommended.
Benefits: First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2022.
Completion of this course will earn 1.2 CEUs.
Get Started with QuickBooks Online 2021-2022
In this textbook, learners will be introduced to Intuit’s cloud accounting software program, QuickBooks Online (QBO). Using a fictitious company called Luxury Lodging, Inc, students will learn how to navigate the QBO interface. We cover basic accounting, how to set up a new company, how to customize the chart of accounts and products and services list. In addition, students will learn how to give other users, such as accountants access to their data. In the sales center chapter, students will learn how to invoice customers and stay on top of accounts receivable balances. In the vendor center chapter, students will learn how to
enter bills and expenses from vendors as well as stay on top of the accounts payable balances. The final chapter in the textbook is a final project that encompasses the key topics covered in this course. Refer to the table of contents below for a detailed list of topics covered in this textbook.
Completion of this course will earn 1.2 CEUs.
Integrated Project Management 2019
Integrated Project Management combines the basics of project management theory with practical application in Microsoft Project 2019. By continually applying core methodologies in decision making and planning, students will be able to efficiently select and apply the tools in the software application to manage projects that meet all their success criteria.
Completion of this course will earn 1.8 CEUs.