Building Better Teams
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Completion of this course will earn 7.5 CPEs.
Business Writing That Works
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.
Completion of this course will earn 7.5 CPEs.
Communication Strategies
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.
Completion of this course will earn 7.5 CPEs.
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.
Completion of this course will earn 7.5 CPEs.
Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Completion of this course will earn 7.5 CPEs.
Crystal Reports 2020: Part 1
Organizations use reporting tools to access data sources and generate customized reports. SAP® Crystal Reports® 2020 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.
Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2020 helps you build advanced reports with ease, presenting complex information in an understandable way.
This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1 (this course)
– Crystal Reports 2020: Part 2
Completion of this course will earn 15 CPEs.
Crystal Reports 2020: Part 2
Until now, you have used SAP Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2020. You will not only create more sophisticated reports, including sub-reports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.
Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, cross-tabs, and running totals, you will turn raw data into meaningful, customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.
This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1
– Crystal Reports 2020: Part 2 (this course)
Completion of this course will earn 15 CPEs.
Delivering Dynamic Virtual Presentations
Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.
Completion of this course will earn 7.5 CPEs.
Leadership Skills for Supervisors
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Completion of this course will earn 7.5 CPEs.
Motivation Training: Motivating Your Workforce
It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
Completion of this course will earn 7.5 CPEs.