TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Planning and Scheduling

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Customer Service (Advanced)

As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Supervision

This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Generational Gap: Closing the Generation Gap In The Workplace 2-Hour Class

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot
afford to retire or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Get Going With QuickBooks 2018 for Windows

Course Description

Prerequisites:
You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using is recommended.

Delivery Method:
Instructor-led, self-paced, classroom-delivery learning model with structured hands-on activities.

Benefits:
First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2018.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

This course covers features that are in QuickBooks Pro and Premier 2022.
QuickBooks software is sold separately.

Prerequisites: You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using is recommended.
Benefits: First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2022.

Completion of this course will earn 1.2 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Get Started with QuickBooks Online 2021-2022

In this textbook, learners will be introduced to Intuit’s cloud accounting software program, QuickBooks Online (QBO). Using a fictitious company called Luxury Lodging, Inc, students will learn how to navigate the QBO interface. We cover basic accounting, how to set up a new company, how to customize the chart of accounts and products and services list. In addition, students will learn how to give other users, such as accountants access to their data. In the sales center chapter, students will learn how to invoice customers and stay on top of accounts receivable balances. In the vendor center chapter, students will learn how to
enter bills and expenses from vendors as well as stay on top of the accounts payable balances. The final chapter in the textbook is a final project that encompasses the key topics covered in this course. Refer to the table of contents below for a detailed list of topics covered in this textbook.

Completion of this course will earn 1.2 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Hiring for Success: Behavioral Interviewing Techniques

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

Completion of this course will earn 1.2 CEUs.