TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Customer Service (Advanced)

As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Supervision

This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Generational Gap: Closing the Generation Gap In The Workplace 2-Hour Class

This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot
afford to retire or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Hiring for Success: Behavioral Interviewing Techniques

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

Completion of this course will earn 1.2 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Leadership Skills for Supervisors

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Leadership Skills for Supervisors 2-Hour Class

This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees
they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Managing Difficult Conversations 2-Hour Class

This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team
and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office PowerPoint 2016: Part 1

It’s hard to imagine a day going by without people passing along large amounts of information. Messages are everywhere, and the number of messages we receive seems to be increasing each day. Whether via phone, email, mass media, or personal interaction, we are subjected to a constant stream of information. With so much communication to contend with, it can be difficult to grab people’s attention. But, we are often called upon to do just that. So, how do you grab and maintain an audience’s focus when you’re asked to present important information? By being clear, organized, and engaging. And, that is exactly what Microsoft® Office PowerPoint® 2016 can help you do.

Gone are the days of flip charts or drawing on a white board to illustrate your point. Today’s audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint 2016, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint 2016 to begin creating engaging, dynamic multimedia presentations.

You can also use the course to prepare for the Microsoft Office Specialist (MOS) Certification exam for Microsoft PowerPoint 2016.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of PowerPoint.
Microsoft Office PowerPoint 2016: Part 1 (this course)
Microsoft Office PowerPoint 2016: Part 2

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office PowerPoint 2016: Part 2

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. So, how do you do it? Without the help of a robust set of tools, it would be nearly impossible. But Microsoft® Office PowerPoint® 2016 provides you with a variety of such tools that can help you deliver content in nearly any situation, while saving time and effort. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also don’t consume all of your available time.

You can also use the course to prepare for the Microsoft Office Specialist (MOS) Certification exam for Microsoft PowerPoint 2016.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of PowerPoint.
Microsoft Office PowerPoint 2016: Part 1
Microsoft Office PowerPoint 2016: Part 2 (this course)

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office PowerPoint 2019: Part 1

It’s hard to imagine a day going by without people passing along large amounts of information. With so much communication to contend with, it can be difficult to grab people’s attention. But, we are often called upon to do just that. So, how do you grab and maintain an audience’s focus when you’re asked to present important information? By being clear, organized, and engaging. And, that is exactly what Microsoft® Office PowerPoint® 2019 can help you do.

Gone are the days of flip charts or drawing on a white board to illustrate your point. Today’s audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint 2019, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint 2019 to begin creating engaging, dynamic multimedia presentations.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the PowerPoint Associate (Office 365 and Office 2019): Exam MO-300.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of PowerPoint.
Microsoft Office PowerPoint 2019: Part 1 (this course)
Microsoft Office PowerPoint 2019: Part 2

Completion of this course will earn 0.6 CEUs.