E3 Women in Leadership
This program is intended for professional women in any industry that wish to take on a leadership role, network with other professionals, advance their careers, and build competencies to apply and make an impact on their own teams and organizations.
Effective Business Writing
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.
Completion of this course will earn 0.575 CEUs.
Excellence in Customer Service (Advanced)
As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.
In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.
Completion of this course will earn 0.575 CEUs.
Generational Gap: Closing the Generation Gap In The Workplace 2-Hour Class
This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!
There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot
afford to retire or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
Integrated Project Management 2016
Integrated Project Management combines the basics of project management theory with practical application in Microsoft Project 2016. By continually applying core methodologies in decision making and planning, students will be able to efficiently select and apply the tools in the software application to manage projects that meet all their success criteria.
Completion of this course will earn 1.8 CEUs.
Integrated Project Management 2019
Integrated Project Management combines the basics of project management theory with practical application in Microsoft Project 2019. By continually applying core methodologies in decision making and planning, students will be able to efficiently select and apply the tools in the software application to manage projects that meet all their success criteria.
Completion of this course will earn 1.8 CEUs.
Leadership Skills for Supervisors
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Completion of this course will earn 0.6 CEUs.
Leadership Skills for Supervisors 2-Hour Class
This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees
they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Managing Difficult Conversations 2-Hour Class
This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team
and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.
MB-300T00 Microsoft Dynamics 365: Core Finance and Operations
This course covers the following core features in Dynamics 365: core common features, core configuration, data migration, and preparing to go live.