TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Customer Service (Advanced)

As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Generational Gap: Closing the Generation Gap In The Workplace 2-Hour Class

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot
afford to retire or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Leadership Skills for Supervisors

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Leadership Skills for Supervisors 2-Hour Class

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees
they supervise, some may not have a lot of leadership experience. This course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Managing Difficult Conversations 2-Hour Class

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team
and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

TOTAL DAYS: 2 | TOTAL HOURS: 14

MB-300T00 Microsoft Dynamics 365: Core Finance and Operations

This course covers the following core features in Dynamics 365: core common features, core configuration, data migration, and preparing to go live.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Windows 10: Transition from Windows 7

Mobile devices are becoming increasingly popular. As a result, many business professionals find themselves regularly performing a greater number of work-related tasks from a variety of devices. You may find yourself included in this group of multiple-device users. But you still perform a majority, or at least a large part, of your work from a desktop or a laptop computer.

With the release of Microsoft® Windows® 10, Microsoft has made strides in bridging the gap between your laptop or desktop PC and a variety of mobile devices. Developing an understanding of how to accomplish your day-to-day work tasks in this new environment will push you one step closer to being able to comfortably work from a number of platforms, and a number of devices, nearly anywhere you go. Once you’ve gained a foundational understanding of how to operate within the Windows 10 environment from your PC, you’ll be able to take full advantage of the many sharing, storing, and multi-platform benefits inherent in the Windows 10 operating system.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Motivation Training: Motivating Your Workforce

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Problem Solving and Decision Making

Many people lack the necessary skills to effectively solve problems and make decisions. Having a process in place can help with this.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Project Management Training: Understanding Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not intended to take you from a supervisory or administrative position to that of a project manager. However, this course will familiarize you with the most common terms and the most current thinking about projects.
In this course, we will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected, but you’ll be better prepared.