TOTAL DAYS: 1 | TOTAL HOURS: 2
Excel Basics 103
This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!
Excel Basics 103
Excel Data Analysis & Charting
TOTAL DAYS: 1 | TOTAL HOURS: 2
Excel Data Analysis & Charting
This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!
Excel PivotTables 2-Hour Class
TOTAL DAYS: 1 | TOTAL HOURS: 2
Excel PivotTables
This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!
Excellence in Customer Service (Advanced)
TOTAL DAYS: 1 | TOTAL HOURS: 6.5
Excellence in Customer Service (Advanced)
As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.
In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.
Completion of this course will earn 0.575 CEUs.
Excellence in Supervision
TOTAL DAYS: 1 | TOTAL HOURS: 6.5
Excellence in Supervision
This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.
Completion of this course will earn 0.575 CEUs.
Generational Gap 2-Hour Class
TOTAL DAYS: 1 | TOTAL HOURS: 2
Generational Gap: Closing the Generation Gap In The Workplace 2-Hour Class
This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!
There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot
afford to retire or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
Hiring for Success: Behavioral Interviewing Techniques
TOTAL DAYS: 2 | TOTAL HOURS: 13
Hiring for Success: Behavioral Interviewing Techniques
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.
Completion of this course will earn 1.2 CEUs.
Leadership Skills for Supervisors
TOTAL DAYS: 1 | TOTAL HOURS: 6.5
Leadership Skills for Supervisors
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Completion of this course will earn 0.6 CEUs.
Leadership Skills for Supervisors 2-Hour Class
TOTAL DAYS: 1 | TOTAL HOURS: 2
Leadership Skills for Supervisors 2-Hour Class
This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees
they supervise, some may not have a lot of leadership experience. This course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Managing Difficult Conversations 2-Hour Class
TOTAL DAYS: 1 | TOTAL HOURS: 2
Managing Difficult Conversations 2-Hour Class
This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team
and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.