TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Skills for Leaders

This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 5 | TOTAL HOURS: 35

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

The Official CompTIA® A+® Core 1 and Core 2 (Exams 220-1001 and 220-1002) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations (exam numbers 220-1001 and 220-1002), in order to become a CompTIA A+ Certified Professional.

• Exclusive add-on included: (eLearning bundle) Online access to practice labs and practice tests to help you pass your exam!

TOTAL DAYS: 5 | TOTAL HOURS: 35

CompTIA is a not-for-profit trade association with the purpose of advancing the interests of IT professionals and IT channel organizations and its industry-leading IT certifications are an important part of that mission. CompTIA’s Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration.

The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.

The Official CompTIA® Network+® (Exam N10-007): 2019 Update will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career.

This course can benefit you in two ways. If you intend to pass the CompTIA Network+ (Exam N10-007) certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today’s job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any network-related role.

• Exclusive add-on included: (eLearning bundle) Online access to practice labs and practice tests to help you pass your exam!

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Crystal Reports 2016: Part 1

Organizations use reporting tools to access data sources and generate customized reports. Crystal Reports® 2016 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.

Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2016 helps you build advanced reports with ease, presenting complex information in an understandable way.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
Crystal Reports 2016: Part 1 (this course)
Crystal Reports 2016: Part 2

Completion of this course will earn 1.15 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Crystal Reports 2016: Part 2

Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2016. You will not only create more sophisticated reports including subreports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.

Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, crosstabs, and running totals, you will turn raw data into meaningful customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
Crystal Reports 2016: Part 1
Crystal Reports 2016: Part 2 (this course)

Completion of this course will earn 1.15 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Crystal Reports 2020: Part 1

Organizations use reporting tools to access data sources and generate customized reports. SAP Crystal Reports 2020 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.

Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2020 helps you build advanced reports with ease, presenting complex information in an understandable way.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1 (this course)
– Crystal Reports 2020: Part 2

Completion of this course will earn 1.2 CEUs.

TOTAL DAYS: 2 | TOTAL HOURS: 13

Crystal Reports 2020: Part 2

Until now, you have used SAP Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2020. You will not only create more sophisticated reports, including sub-reports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.

Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, cross-tabs, and running totals, you will turn raw data into meaningful, customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1
– Crystal Reports 2020: Part 2 (this course)

Completion of this course will earn 1.2 CEUs.