Better Business Writing
Create more engaging presentations, more actionable e-mails and more persuasive memos. The need for sharp writing skills in business is greater today than ever before. We’re surrounded by mountains of text on our virtual and actual desktops every day. Learn how to choose the most powerful words and write the most effective documents to give yourself a much needed edge.
Completion of this course will earn 0.575 CEUs.
Building Better Teams
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Completion of this course will earn 0.6 CEUs.
Building Better Teams 2-Hour Class
This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Business Writing That Works
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.
Completion of this course will earn 0.6 CEUs.
Communication Skills for Leaders
This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.
Completion of this course will earn 0.575 CEUs.
Communication Strategies
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.
Completion of this course will earn 0.6 CEUs.
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.
Completion of this course will earn 0.6 CEUs.
Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Completion of this course will earn 0.6 CEUs.
Crystal Reports 2016: Part 1
Organizations use reporting tools to access data sources and generate customized reports. Crystal Reports® 2016 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.
Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2016 helps you build advanced reports with ease, presenting complex information in an understandable way.
This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
Crystal Reports 2016: Part 1 (this course)
Crystal Reports 2016: Part 2
Completion of this course will earn 1.15 CEUs.
Crystal Reports 2016: Part 2
Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2016. You will not only create more sophisticated reports including subreports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.
Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, crosstabs, and running totals, you will turn raw data into meaningful customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.
This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
Crystal Reports 2016: Part 1
Crystal Reports 2016: Part 2 (this course)
Completion of this course will earn 1.15 CEUs.