Microsoft Outlook for Office 365 (Desktop or Online): Part 1

In this course, you will use Outlook to send, receive, and manage email messages; manage your contact information; schedule appointments and meetings; create tasks and notes for yourself; and customize the Outlook interface to suit your working style.

Note: Most Office 365™ users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will also enable you to access and effectively utilize many web-based resources provided with your Office 365 subscription. This includes brief coverage of key skills for using Outlook on the Web and OneDrive®. Helpful notes throughout the material alert you to cases where the online version of the application may function differently from the primary, desktop version.

This course may be a useful component in your preparation for the Microsoft Outlook (Microsoft 365 Apps and Office 2019): Exam MO-400 certification exam.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Outlook.
– Microsoft Outlook for Office 365 (Desktop or Online): Part 1 (this course)
– Microsoft Outlook for Office 365 (Desktop or Online): Part 2

Completion of this course will earn 0.6 CEUs.


Course Objectives:

In this course, you will use Outlook to compose and handle your email communications and also manage your calendar, contacts, and tasks.
You will:

– Navigate Outlook to read and respond to email.
– Use the Address Book and format and spell check new messages.
– Attach files to and insert illustrations in messages.
– Customize read and response options.
– Use flags, categories, and folders to organize messages.
– Create and work with contacts.
– Create appointments and schedule meetings in the calendar.
– Create and work with tasks and notes.

Target Student:

This course is intended for those with a basic understanding of Microsoft Windows® and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.


To ensure your success, you should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, manage files and folders, and access websites using a web browser.


  • Lesson 1: Getting Started with Outlook

    • Topic A: Navigate the Outlook Interface
    • Topic B: Work with Messages
    • Topic C: Access Outlook Help
    • Topic D: Navigate Outlook on the Web
  • Lesson 2: Formatting Messages

    • Topic A: Add Message Recipients
    • Topic B: Check Spelling and Grammar
    • Topic C: Format Message Content
  • Lesson 3: Working with Attachments and Illustrations

    • Topic A: Attach Files and Items
    • Topic B: Add Illustrations to Messages
    • Topic C: Manage Automatic Message Content
  • Lesson 4: Customizing Message Options

    • Topic A: Customize Reading Options
    • Topic B: Track Messages
    • Topic C: Recall and Resend Messages
  • Lesson 5: Organizing Messages

    • Topic A: Mark Messages
    • Topic B: Organize Messages Using Folders
  • Lesson 6: Managing Contacts

    • Topic A: Create and Edit Contacts
    • Topic B: View and Print Contacts
  • Lesson 7: Working with the Calendar

    • Topic A: View the Calendar
    • Topic B: Create Appointments
    • Topic C: Schedule Meetings
    • Topic D: Print the Calendar
  • Lesson 8: Working with Tasks and Notes

    • Topic A: Create Tasks
    • Topic B: Create Notes
  • Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400

  • Appendix B: Microsoft® Outlook® Common Keyboard Shortcuts

Course Schedule

09/04/24 September 4, 2024
9:00 am
4:30 pm
09/05/24 September 5, 2024
9:00 am
4:30 pm
*Indicates a course that spans over multiple days.

**Indicates a course that is only a half day.