Summary
Building Better Teams
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Completion of this course will earn 7.5 CPEs.
Introduction
LEARNING OBJECTIVES
• Understand the value of working as a team
• Develop team norms, ground rules, and team contracts
• Identify your team player style and how it can be used effectively with your own team
• Build team trust
• Identify the stages of team development and how to help a team move through them
• Recognize the critical role communication skills will play in building and maintaining a team atmosphere
• Identify ways that team members can be involved and grow in a team setting
Outline
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Session One: Course Overview
- Learning Objectives
- What’s Your Team Player Type?
- Identifying Your Characteristics and Preferences
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Session Two: Defining Teams
- What is a Team?
- What Does That Mean?
- Types of Teams
- Making Connections
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Session Three: Establishing Team Norms
- Characteristics of Teams
- Ground Rules
- Team Contracts
- Sample Team Contract
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Session Four: Working as a Team
- Putting it Into Perspective
- No Need for Black and White Thinking
- Degrees of Support
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Session Five: Your Team Player Type
- What’s Your Team Player Type?
- Your Score
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals
- Mostly B’s – Authentic Idealists
- Mostly C’s – Organized Guardians
- Mostly D’s – Resourceful Artisans
- What’s Important?
- My Team Style
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Session Six: Building Team Trust
- Why is Trust Important?
- What Happens When Teams Trust Each Other?
- Building Trust
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Session Seven: The Stages of Team Development
- Stage One: Forming
- Stage Two: Storming
- Stage Three: Norming
- Stage Four: Performing
- Stage Five: Adjourning
- Forming an Effective Team
- Making Connections
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Session Eight: Virtual Teams
- Strategies for Virtual Team Success
- Scheduling and Conducting Team Meetings
- Team Building in a Virtual Environment
- Informal Bonding Interaction
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Session Nine: Communication
- Defining Communication
- Listening Skills
- Becoming a Better Listener
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Session Ten: Becoming a Good Team Player
- Attitude is Everything
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Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course Schedule
DATES
LOCATION
START
END
STATUS
**Indicates a course that is only a half day.