Better Business Writing

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Better Business Writing

Create more engaging presentations, more actionable e-mails and more persuasive memos. The need for sharp writing skills in business is greater today than ever before. We’re surrounded by mountains of text on our virtual and actual desktops every day. Learn how to choose the most powerful words and write the most effective documents to give yourself a much needed edge.

Completion of this course will earn 0.575 CEUs.

Change Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Change Management

This course is designed to help you acquaint others with managing change. In this course, participants will explore changes taking place in organizations today, discover how organizations can prepare for change, understand human reactions to change and how to deal with them, and explore team involvement and visionary leadership.

Completion of this course will earn 0.575 CEUs.

Communication Skills for Leaders

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Skills for Leaders

This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

Completion of this course will earn 0.575 CEUs.

Conflict Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Management

Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Completion of this course will earn 0.575 CEUs.

Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

Completion of this course will earn 0.575 CEUs.

Customer Service: Listening Responding and Resolving

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Customer Service: Listening Responding and Resolving

This course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

Completion of this course will earn 0.575 CEUs.

Developing Yourself as a Leader

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Developing Yourself as a Leader

You have transitioned from an individual contributor to a manager, or as an individual contributor, you’ve acquired practical skills to enhance your leadership abilities.

When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results.

Completion of this course will earn 0.575 CEUs.

Effective Business Writing

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Completion of this course will earn 0.575 CEUs.

Effective Interpersonal Communication for Business Professionals

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Interpersonal Communication for Business Professionals

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.

Completion of this course will earn 0.575 CEUs.

Effective Presentations

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery.

Completion of this course will earn 0.575 CEUs.