Becoming A Resilient Leader

TOTAL DAYS: 1 | TOTAL HOURS: 1

Becoming A Resilient Leader

This program is intended for professional women in any industry that wish to take on a leadership role, network with other professionals, advance their careers, and build competencies to apply and make an impact on their own teams and organizations.

Business Writing That Works

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Business Writing That Works

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.

Completion of this course will earn 0.575 CEUs.

Communication Strategies

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Completion of this course will earn 0.575 CEUs.

Conflict Resolution: Getting Along in the Workplace

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.

Critical Elements of Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Delivering Dynamic Virtual Presentations

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Delivering Dynamic Virtual Presentations

Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.

Developing Your Leadership Style

TOTAL DAYS: 1 | TOTAL HOURS: 1

Developing Your Leadership Style

This program is intended for professional women in any industry that wish to take on a leadership role, network with other professionals, advance their careers, and build competencies to apply and make an impact on their own teams and organizations.

Leadership Skills for Supervisors

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Leadership Skills for Supervisors

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

Leading Teams with Excellence

TOTAL DAYS: 1 | TOTAL HOURS: 2

Leading Teams with Excellence

This program is intended for professional women in any industry that wish to take on a leadership role, network with other professionals, advance their careers, and build competencies to apply and make an impact on their own teams and organizations.

Motivation Training: Motivating Your Workforce

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Motivation Training: Motivating Your Workforce

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.