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Better Business Writing

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Create more engaging presentations, more actionable e-mails and more persuasive memos. The need for sharp writing skills in business is greater today than ever before. We’re surrounded by mountains of text on our virtual and actual desktops every day. Learn how to choose the most powerful words and write the most effective documents to give yourself a much needed edge.

Change Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course is designed to help you acquaint others with managing change. In this course, participants will explore changes taking place in organizations today, discover how organizations can prepare for change, understand human reactions to change and how to deal with them, and explore team involvement and visionary leadership.

Communication Skills for Leaders

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

Conflict Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Customer Service: Listening Responding and Resolving

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

Excellence in Supervision

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

Leadership Skills for Women

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

For women who want to become business leaders, this book uses activities to help readers understand and develop the leadership skills required for business success. Topics include communication styles, team building, differences between male and female leadership styles, and much more.

Learning to Lead

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Most managers would prefer to be known as excellent leaders rather than excellent managers. Upon completion of this book, you will understand the sources of leadership power, the primary ways to handle resistance to change, the difference between managers and leader/managers, and developing and communicating your vision.

Motivating at Work

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Follow these handy tips and you will increase team performance while making the job more enjoyable for everyone. Become a leader who inspires and rewards employees to give their best. Raise expectations and performance. Learn how to create a motivating workplace. Increase productivity with the LEARN method.

Organizing Your Work Space

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Tackle that endless paper flow with creative filing tips, clutter-busters, and workable action plans. Start today! Manage your desk and papers. Keep clutter away permanently. Avoid paper backlogs.