Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

Completion of this course will earn 0.575 CEUs.

Developing Yourself as a Leader

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Developing Yourself as a Leader

You have transitioned from an individual contributor to a manager, or as an individual contributor, you’ve acquired practical skills to enhance your leadership abilities.

When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results.

Completion of this course will earn 0.575 CEUs.

E3 Equipping Women to Rise to the Next Level

TOTAL DAYS: 6 | TOTAL HOURS: 24

This program is intended for professional women in any industry that wish to take on a leadership role, network with other professionals, advance their careers, and build competencies to apply and make an impact on their own teams and organizations.

Effective Business Writing

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Completion of this course will earn 0.575 CEUs.

Effective Interpersonal Communication for Business Professionals

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Interpersonal Communication for Business Professionals

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.

Completion of this course will earn 0.575 CEUs.

Effective Presentations

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery.

Completion of this course will earn 0.575 CEUs.

Effective Time Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Time Management

Time is a form of currency, and the ways you talk about it illustrate its value: people say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you’ve probably struggled with managing time effectively. In this course, you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short- and long-term professional and personal goals.

Your time is a precious and limited resource. Too often, you may feel frustrated that there aren’t enough hours in the day to accomplish everything you hope to do. Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centered activities. By identifying improved time management and organizational skills, you, too, can use your time and energy effectively, focusing your efforts on the activities that will help you reach your goals.

Completion of this course will earn 0.575 CEUs.

Employee Motivation and Performance Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Employee Motivation and Performance Management

Motivation has a profound effect on employees’ productivity and performance. An organization improves its likelihood of success by maintaining a motivated work force. As a leader within your organization, you share in the responsibility of motivating your employees.

You also want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You want to develop talent within your team by employing effective performance-management strategies on the job. This course will help you cultivate the skills necessary to motivate your employees and give you essential performance-management skills.

Completion of this course will earn 0.575 CEUs.

Excellence in Customer Service (Advanced)

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Customer Service (Advanced)

As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Completion of this course will earn 0.575 CEUs.

Managing Conflict

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Managing Conflict

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Completion of this course will earn 0.575 CEUs.