TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Business Writing That Works

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Delivering Dynamic Virtual Presentations

Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Excellence in Customer Service (Advanced)

As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can’t truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Leadership Skills for Supervisors

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Motivation Training: Motivating Your Workforce

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Problem Solving and Decision Making

Many people lack the necessary skills to effectively solve problems and make decisions. Having a process in place can help with this.