Building Better Teams

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Building Better Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

Completion of this course will earn 0.6 CEUs.

Business Writing That Works

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Business Writing That Works

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.

Completion of this course will earn 0.6 CEUs.

Communication Strategies

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Completion of this course will earn 0.6 CEUs.

Conflict Resolution: Getting Along in the Workplace

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.

Completion of this course will earn 0.6 CEUs.

Critical Elements of Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Completion of this course will earn 0.6 CEUs.

Delivering Dynamic Virtual Presentations

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Delivering Dynamic Virtual Presentations

Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.

Completion of this course will earn 0.6 CEUs.

Integrated Project Management 2019

TOTAL DAYS: 3 | TOTAL HOURS: 19.5

Integrated Project Management 2019

Integrated Project Management combines the basics of project management theory with practical application in Microsoft Project 2019. By continually applying core methodologies in decision making and planning, students will be able to efficiently select and apply the tools in the software application to manage projects that meet all their success criteria.

Completion of this course will earn 1.8 CEUs.

Leadership Skills for Supervisors

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Leadership Skills for Supervisors

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

Completion of this course will earn 0.6 CEUs.

Microsoft Project 2019/2021/365: Part 1

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Project 2019/2021/365: Part 1

Welcome to Microsoft® Project® 2019/2021/365: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment.

This course covers the critical knowledge and skills a project manager needs to create a project plan with Project during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project and share it with your supervisor (and others) for review and approval.

Note: This course is for anyone who has Project on the desktop, regardless of whether they purchased an “on-premise” edition or subscribed to a “cloud-based” (online) edition. Most project managers and project team members use the desktop application, so that is the main focus of this course. The main features of the online app are presented in an appendix.

This material will benefit users of any current version of Microsoft Office, and of the Microsoft Project desktop software. The classroom environment setup uses the Project 2019 desktop software.

This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Project.
– Microsoft Project 2019/2021/365: Part 1 (this course)
– Microsoft Project 2019/2021/365: Part 2

Completion of this course will earn 0.6 CEUs.

Microsoft Project 2019/2021/365: Part 2

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Project 2019/2021/365: Part 2

Welcome to Microsoft Project 2019/2021/365: Part 2. This course is designed to familiarize you with some of the advanced features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment.

In Microsoft® Project® 2019/2021/365: Part 1, you learned the basic features of Microsoft Project during the planning phase of a project. This course covers the advanced knowledge and skills a project manager needs to update a project plan in Project during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope.

Note: This course is for anyone who has Project on the desktop, regardless of whether they purchased an “on-premise” edition or subscribed to a “cloud-based” (online) edition. Most project managers and project team members use the desktop application, so that is the main focus of this course. The main features of the online app are presented in an appendix. This material will benefit users of any current version of Microsoft Office, and of the Microsoft Project desktop software. The classroom environment setup uses the Project 2019 desktop software.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Project.
– Microsoft Project 2019/2021/365: Part 1
– Microsoft Project 2019/2021/365: Part 2 (this course)

Completion of this course will earn 0.6 CEUs.