Accounting Skills for New Supervisors
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!
Building Better Teams
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Completion of this course will earn 7.5 CPEs.
Business Writing That Works
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.
Completion of this course will earn 7.5 CPEs.
Communication Strategies
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.
Completion of this course will earn 7.5 CPEs.
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.
Completion of this course will earn 7.5 CPEs.
Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Completion of this course will earn 7.5 CPEs.
Delivering Dynamic Virtual Presentations
Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.
Completion of this course will earn 7.5 CPEs.
Excel 365 Part 102 – Excel Essentials
This half-day training is designed to enhance your Excel skills by covering key topics essential for productivity. You’ll learn how to create and manage worksheets effectively, with modules on data entry, formulas, functions, and reference types. We will explore advanced data manipulation techniques such as shortcuts for data entry, paste options, and managing cells. The final section focuses on creating impactful charts, understanding various chart types, and customizing chart elements to visualize data clearly. Whether you’re a beginner or looking to refresh your skills, this session offers practical tools to boost your efficiency in Excel.
Excel 365 Part 201 – Advanced Data Management & Presentation
This half-day training focuses on mastering advanced Excel features to efficiently manage, analyze, and present data. Participants will dive into the creation and use of tables, with modules on sorting, filtering, structured references, validation, and transposing data. You’ll also explore powerful data summation techniques like consolidation and subtotals. PivotTables and PivotCharts will be introduced to transform raw data into insightful reports. Additionally, the session covers presentation tools such as conditional formatting, custom formats, and incorporating graphics to create visually compelling and informative spreadsheets. Perfect for those looking to elevate their Excel proficiency.
Excel Charts and Pivot Tables
This course provides advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel: how to build more complex functions, use data analysis tools, make an impact with powerful chart features, and collaborate with other users.