Building Better Teams

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Building Better Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

Completion of this course will earn 0.6 CEUs.

Business Writing That Works

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Business Writing That Works

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.

Completion of this course will earn 0.6 CEUs.

Communication Strategies

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Completion of this course will earn 0.6 CEUs.

Conflict Resolution: Getting Along in the Workplace

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.

Completion of this course will earn 0.6 CEUs.

Critical Elements of Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Completion of this course will earn 0.6 CEUs.

Delivering Dynamic Virtual Presentations

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Delivering Dynamic Virtual Presentations

Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.

Completion of this course will earn 0.6 CEUs.

Leadership Skills for Supervisors

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Leadership Skills for Supervisors

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.

Completion of this course will earn 0.6 CEUs.

Microsoft Office Word 2019: Part 1

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office Word 2019: Part 1

Microsoft® Word 2019 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2019 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certifications.

This course is the first part of a three-course series that covers the skills needed to gain a foundational understanding of Word.
– Microsoft Office Word 2019: Part 1 (this course)
– Microsoft Office Word 2019: Part 2
– Microsoft Office Word 2019: Part 3

Completion of this course will earn 0.6 CEUs.

Microsoft Office Word 2019: Part 2

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office Word 2019: Part 2

After you master the basics of creating, editing, and printing Microsoft® Word documents, you’re ready to move on to tackling the more advanced features. In this course, you will work with features such as formats, styles, and templates to create professional documents with a consistent look and feel. You will add visual interest to your documents by using the tables and charts features. Quick Parts and templates provide efficiency and consistency when adding content, and long complex documents can be simplified and managed in Master Documents. Finally, you will use the mail merge feature to automate sending individual letters to customers.

Creating professional-looking documents can give you and your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings can help reduce expenses. Mastering these techniques will make you a valued employee in your organization.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certifications.

This course is the second part of a three-course series that covers the skills needed to gain a foundational understanding of Word.
– Microsoft Office Word 2019: Part 1
– Microsoft Office Word 2019: Part 2 (this course)
– Microsoft Office Word 2019: Part 3

Completion of this course will earn 0.6 CEUs.

Microsoft Office Word 2019: Part 3

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Microsoft Office Word 2019: Part 3

Microsoft® Word enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certifications.

This course is the third part of a three-course series that covers the skills needed to gain a foundational understanding of Word.
– Microsoft Office Word 2019: Part 1
– Microsoft Office Word 2019: Part 2
– Microsoft Office Word 2019: Part 3 (this course)

Completion of this course will earn 0.6 CEUs.