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Systematic Succession Planning

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of re-engineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with bench-marking procedures for ensuring the ongoing success of your plan.

Telephone Courtesy & Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

We all depend on phones every day, and we each have different phone communication styles. But few people realize how essential proper telephone techniques are to business. The fact is telephone skills are critical to quality customer service. Through this class, you will learn how to represent your company and satisfy the needs of customers through effective telephone usage.

Time Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

This course teaches students the fundamentals of time management. Students will learn how to evaluate the use of time, correctly identify and control time wasters, identify goals and set priorities, implement time management techniques for travelers, and develop an overall time management plan.

Using Microsoft Windows 10

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will explore Windows 10 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.