Stress Management

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Stress Management

This training program is designed to help you acquaint others with stress management skills. In this course, participants will learn how to define stress and will learn to understand its effects on emotional health, examine strategies for coping with stress, employ mindfulness meditation techniques, learn how to make personal contacts positive and meaningful, and explore ways to attain and maintain emotional maturity.

Completion of this course will earn 0.575 CEUs.

Systematic Succession Planning

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Systematic Succession Planning

Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of re-engineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with bench-marking procedures for ensuring the ongoing success of your plan.

Completion of this course will earn 0.575 CEUs.

Telephone Courtesy and Customer Service

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Telephone Courtesy and Customer Service

We all depend on phones every day, and we each have different phone communication styles. But few people realize how essential proper telephone techniques are to business. The fact is telephone skills are critical to quality customer service. Through this class, you will learn how to represent your company and satisfy the needs of customers through effective telephone usage.

Completion of this course will earn 0.575 CEUs.

Using Microsoft Windows 10

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Using Microsoft Windows 10

Welcome to Using Microsoft® Windows® 10. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will explore Windows 10 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

Completion of this course will earn 0.575 CEUs.

WS-011T00 Windows Server 2019 Administration

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

WS-011T00 Windows Server 2019 Administration

The course teaches IT professionals the fundamental administration skills required to deploy and support Windows Server 2019 in most organizations.