Communication Strategies
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.
Completion of this course will earn 0.6 CEUs.
Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.
Completion of this course will earn 0.6 CEUs.
Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Completion of this course will earn 0.6 CEUs.
Crystal Reports 2020: Part 1
Organizations use reporting tools to access data sources and generate customized reports. SAP Crystal Reports 2020 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.
Information is critical to making sound business decisions. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2020 helps you build advanced reports with ease, presenting complex information in an understandable way.
This course is the first part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1 (this course)
– Crystal Reports 2020: Part 2
Completion of this course will earn 1.2 CEUs.
Crystal Reports 2020: Part 2
Until now, you have used SAP Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2020. You will not only create more sophisticated reports, including sub-reports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.
Even though you are familiar with Crystal Reports, you may take some time to study its various tools that enable you to generate reports with the desired data using advanced methods such as SQL querying. This way, you won’t be slowed down by large databases or databases with which you are unfamiliar. By creating sub-reports, cross-tabs, and running totals, you will turn raw data into meaningful, customized reports that will help your business run more smoothly. If you work with large databases, you may find yourself faced with performance issues. In this course, you will also learn to use tools that can increase the speed with which data is retrieved.
This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Crystal Reports.
– Crystal Reports 2020: Part 1
– Crystal Reports 2020: Part 2 (this course)
Completion of this course will earn 1.2 CEUs.
Data Analysis & Visualization with Microsoft Excel (D.A.V.E.)
Technology and the data that it both collects and makes accessible is now interwoven with businesses and lives. The era of “big data” has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantage.
Analyzing data to find issues, insights, and opportunities is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways.
Microsoft® Excel® is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis, and create diverse and robust data-backed visualizations to show insights and trends, and create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.
Completion of this course will earn 1.2 CEUs.
Delivering Dynamic Virtual Presentations
Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.
Completion of this course will earn 0.6 CEUs.
Effective Planning and Scheduling
As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.
Excel Basics 101
This is a 2-hour virtual instructor-led class at the special rate of $30 in celebration of our 30th Anniversary!
Excel Basics 102
This is a 2-hour virtual class, and in celebration of our 30th Anniversary, it will be held for $30!