Microsoft Office Outlook 2019/2021: Part 22024-02-27T15:56:49-04:00


Microsoft Office Outlook 2019/2021: Part 2

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you’ll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

This material will benefit users of any current Office version. The classroom environment setup is based on Office 2019.

This course builds upon the foundational knowledge presented in the Microsoft ® Office Outlook® 2019/2021: Part 1 course and will help you customize a communication system well-suited to your work style.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.

This course is the second part of a two-course series that covers the skills needed to gain a foundational understanding of Outlook.
– Microsoft Office Outlook 2019/2021: Part 1
– Microsoft Office Outlook 2019/2021: Part 2 (this course)

Completion of this course will earn 0.6 CEUs.

  • Dates: Apr 9, 2024
  • Times: 9:00 am - 4:30 pm (EST)
  • Location: Virtual
  • Seats: 10
  • Price: $380


In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.
You will:
– Insert objects in messages, and modify properties and global options.
– Organize, search, and manage messages
– Protect your mailbox and manage its size
– Use rules and Quick Steps to automate message management
– Work with advanced calendar settings
– Import and forward contacts
– Manage activities by assigning tasks to others
— Delegate access to and share Outlook items with others
– Archive and back up Outlook items using data files

Target Student:
This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.


  • Lesson 1: Modifying Message Properties and Customizing Outlook

    • Topic A: Insert Advanced Characters and Objects
    • Topic B: Modify Message Properties
    • Topic C: Add Email Accounts to Outlook
    • Topic D: Customize Outlook Options
  • Lesson 2: Organizing, Searching, and Managing Messages

    • Topic A: Group and Sort Messages
    • Topic B: Filter and Manage Messages
    • Topic C: Search Outlook Items
  • Lesson 3: Managing Your Mailbox

    • Topic A: Manage Junk Email Options
    • Topic B: Manage Your Mailbox Size
  • Lesson 4: Automating Message Management

    • Topic A: Use Automatic Replies
    • Topic B: Use Rules to Organize Messages
    • Topic C: Create and Use Quick Steps
  • Lesson 5: Working with Calendar Settings

    • Topic A: Set Advanced Calendar Options
    • Topic B: Create and Manage Additional Calendars
    • Topic C: Manage Meeting Responses
  • Lesson 6: Managing Contacts

    • Topic A: Import and Export Contacts
    • Topic B: Use Electronic Business Cards
    • Topic C: Forward Contacts
  • Lesson 7: Managing Activities by Using Tasks

    • Topic A: Assign and Manage Tasks
  • Lesson 8: Sharing Outlook Items

    • Topic A: Delegate Access to Outlook Folders
    • Topic B: Share Your Calendar
    • Topic C: Share Your Contacts
  • Lesson 9: Managing Outlook Data Files

    • Topic A: Use Archiving to Manage Mailbox Size
    • Topic B: Work with Outlook Data Files
  • Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400

  • Appendix B: Configuring Email Message Security Settings

  • Appendix C: Microsoft® Office Outlook® 2019 Common Keyboard Shortcuts