Summary
Leadership Skills for Supervisors
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Completion of this course will earn 0.6 CEUs.
- • Dates: Jan 10, 2024
- • Times: 9:00 am - 4:30 pm (EST)
- • Location: Lexington
- • Seats: 9
- • Price: $395.00
Introduction
Learning Objectives
– Learn ways to prioritize, plan, and manage your time
– Identify your primary leadership style
– Develop some flexibility to use other leadership styles
– Determine ways you can meet the needs of employees and co-workers through communication and coaching
– Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
Outline
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Session One: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
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Session Two: Pre-Assignment Review
- Making Connections
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Session Three: What’s Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- Analyzing the Results
- Mostly A’s – Inquiring Rationals
- Mostly B’s – Authentic Idealists
- Mostly C’s – Organized Guardians
- Mostly D’s – Resourceful Artisans
- What’s Important?
- Debrief
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4. Session Four: Introversion/Extroversion
- Questionnaire
- Using the Continuum
- Case Study
- Lessons to Learn
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Session Five: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
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Session Six: Manage Your Time and Your Energy
- Introduction
- Time Management Tips
- Larks and Owls
- Our Top Time Management Tip
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Session Seven: The Commitment Curve
- Onboarding and Orientation
- The Big Picture
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
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Session Eight: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback
- The Dialogue Model
- I Messages
- The Consequences and Benefits Matrix
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Session Nine: Dealing with Conflict and Difficult Issues
- Reflection
- Conflict
- Conflict Resolution Styles
- Techniques for Resolving Conflict
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Session Ten: What Successful Leaders Do
- Secrets to Success
- List of Practices
- Making Connections
- Creating the Right Environment
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Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There