Excellence In Supervision

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Excellence In Supervision2020-10-23T11:24:52-04:00


This course show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

  • Dates: Mar 30, 2021
  • Times: 9:00 am - 4:30 pm
  • Location: Virtual
  • Seats: 10
  • Price: $325.00


  • Part 1: Getting Started

    • The Opportunity
    • How Do You Transition to Supervisor?
    • The Definition of a Supervisor
    • The Role of Supervisor
    • The Responsibilities
    • The Supervisor’s Job Description
    • Management Thought: Old versus New
    • Case Study 1
    • Strategies for Getting Started
    • Action Plan: Getting Started
  • Part 2: Managing for High Performance

    • Performance Management
    • Setting Expectations and Goals
    • Giving Positive Feedback
    • Handling Performance Problems
    • Supervising with Flexibility
    • Case Study 2
    • Strategies for Managing Performance
  • Part 3: Communicating with Others Proactively

    • Building Interdependent Relationships
    • Communicating One-on-One with Employees
    • Communicating with a Team
    • Communicating Every Day with Others
    • Communicating with Your Manager
    • Case Study 3
    • Strategies for Proactive Communication
  • Part 4: Coaching for Excellence

    • The Changing Playing Field
    • The Best and Worst Supervisors
    • The Coaching Process
    • Case Study 4
    • Strategies for Effective Coaching
  • Part 5: Dealing with Change Positively

    • A New Paradigm
    • Organizational Change
    • The Impact of Change
    • Communicating Change Effectively
    • Change-Management Skills
    • Brainstorming Change Ideas
    • Problem-Solving Techniques
    • Case Study 5
    • Strategies for Managing Change
  • Summary

    • Action Plan: Keep Excelling
    • Final Thoughts: How Good Can You Be?
    • Author's Notes on the Case Studies
    • Recommended Reading