Conflict Management2021-02-18T15:37:11-04:00


Conflict Management

Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Completion of this course will earn 0.575 CEUs.

  • Dates: May 4, 2021
  • Times: 9:00 am - 4:30 pm
  • Location: Lexington
  • Seats: 10
  • Price: $325.00


  • Part 1: Foundation

    • Foundation: Build Commitment
  • Part 2: Explore

    • Self-Assessment
    • Nine Approaches to Managing Conflict and Disagreement
  • Part 3: Plan

    • Plan: Gain Support
  • Part 4: Implement

    • Implement: Act
  • Part 5: Follow Through

    • Follow Through: Stay Involved