Business Etiquette: Gaining that Extra Edge2023-10-18T15:05:39-04:00


Business Etiquette: Gaining that Extra Edge

If you’ve ever had an awkward moment where:
• You aren’t sure which fork to use,
• You don’t know which side plate is yours,
• You’ve ever had to make small talk with a Very Important Person and been lost for

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.

Completion of this course will earn 0.6 CEUs.

  • Dates: Dec 19, 2023
  • Times: 9:00 am - 4:30 pm (EST)
  • Location: Lexington
  • Seats: 8
  • Price: $395.00


• Network effectively, including making introductions, shaking hands, and using business cards appropriately
• Dress appropriately for every business occasion
• Feel comfortable when dining in business and formal situations
• Feel more confident about your business communication in every situation
• Develop that extra edge to establish trust and credibility


  • Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment
    • Pre-Course Assessment
  • Session 2: Business Etiquette Basics

    • Business Etiquette Basics
  • Session 3: Test Your Business Etiquette

    • Test Your Business Etiquette
  • Session 4: The Handshake

    • The Five Factors
    • Other Points
  • Session 5: Business Card Etiquette

    • Business Card Etiquette
  • Session 6: The Skill of Making Small Talk

    • The Skill of Making Small Talk
    • What Works?
    • What Doesn’t Work?
    • Exit Lines
  • Session 7: Do You Remember Names?

    • Do You Remember Names?
  • Session 8: Making That Great First Impression

    • Making That Great First Impression
    • Do You Look Approachable?
    • Managing Your Breath
    • Monitoring Your Body Aroma
    • Be Polite
  • Session 9: Dress for Success

    • Dressing the Part
    • For Women
    • For Women
    • Maintaining Your Positive Impression
    • Corporate
    • Business
    • Business Casual
    • Casual
    • What Not To Wear
  • Session 10: Business Dining

    • Seven Hot Tips
    • Making Connections
    • Demonstration
    • Table Manners
    • Other Rules
  • Session 11: E-Mail and Telephone Etiquette

    • Telephone Etiquette
    • Call Waiting
    • Reaching Voice Mail
    • Use Good Speech Habits
    • Netiquette: Don’t Send and Offend
    • The Power of the Written Word
    • Sample Thank You Notes
    • Writing Space
  • Session 12: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
  • Summary

  • Recommended Reading List

  • Post-Course Assessment