Description

Outline

• Unit 1: Power systems
  • Topic A: Power supplies
  • Topic B: Power conditioning and management
  • Topic C: Power supply troubleshooting

• Unit 2: CPUs and motherboards
  • Topic A: CPU and motherboard installation
  • Topic B: Motherboard troubleshooting

• Unit 3: Memory systems
  • Topic A: RAM installation
  • Topic B: Memory troubleshooting

• Unit 4: Expansion cards
  • Topic A: Host system interaction
  • Topic B: Expansion card installation
  • Topic C: Laptop expansion device installation
  • Topic D: Legacy device installation
  • Topic E: Expansion card troubleshooting

• Unit 5: Data storage devices
  • Topic A: Hard drives
  • Topic B: Optical drives
  • Topic C: Removable storage devices
  • Topic D: Tape drives and backup systems
  • Topic E: Storage device troubleshooting

• Unit 6: Ports, connectors, and cables
  • Topic A: Serial and parallel ports, cables, and connectors
  • Topic B: Keyboards, mice, and pointing devices
  • Topic C: USB ports, cables, and connectors
  • Topic D: IEEE 1394 ports, cables, and connectors
  • Topic E: Infrared and Bluetooth wireless ports
  • Topic F: Multimedia ports, cables, and connectors
  • Topic G: Port, cable, and connector troubleshooting

• Unit 7: Printers and scanners
  • Topic A: Printing technologies
  • Topic B: Printers
  • Topic C: Scanners

• Unit 8: Display devices
  • Topic A: Monitors
  • Topic B: Troubleshooting and maintaining display devices

• Unit 9: Portable computers and devices
  • Topic A: Communication connections
  • Topic B: Component replacement
  • Topic C: Portable computer power sources

• Unit 10: Operating system management
  • Topic A: Directory and file management
  • Topic B: System management
  • Topic C: The Registry

• Unit 11: Operating system monitoring
  • Topic A: System monitoring
  • Topic B: Event monitoring

• Unit 12: OS maintenance and troubleshooting
  • Topic A: Operating system maintenance
  • Topic B: Operating system troubleshooting

• Unit 13: LAN networking
  • Topic A: Networking configuration
  • Topic B: Resource sharing

• Unit 14: Internet connections
  • Topic A: Internet connectivity
  • Topic B: Network protection

• Unit 15: Network troubleshooting
  • Topic A: Network problem resolution

• Unit 16: Security
  • Topic A: Local security
  • Topic B: Auditing and logging
  • Topic C: The human aspects of security

• Unit 17: Maintaining the PC environment
  • Topic A: Safety and hazards
  • Topic B: Professionalism
  • Topic C: Troubleshooting and maintaining PCs

• Appendix A: Certification exam objectives map
  • Topic A: Comprehensive exam objectives

• Appendix B: Binary, octal, and hexadecimal numbering
  • Topic A: Count like a computer

• Appendix C: Reference tables
  • Topic A: Error messages and their meanings
  • Topic B: Interrupts, DMA channels, I/O ports, and more
  • Topic C: Conventions and precautions