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| Course Details [choose new course] [printable version] |
| Team Participation |
| Course Number: AP0339 |
| Category: Business Skills |
| Duration: 1.00 day |
Description
This course teaches students how to be effective team members. Students learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course activities also cover resolving conflict, avoiding the negative consequences of conflict, maximizing real benefits, reaching consensus, and making positive contributions to team decisions.
Objectives
Upon successful completion of this course, students will be able to:
- organize teams, identify roles, set team goals, and work with others.
- speak effectively as a team member.
- use nonverbal communication and listen actively.
- identify conflict, its effects, and types of power.
- resolve team conflicts.
- make collective decisions and apply decision making methods.
- identify consensus prerequisites, initiate a consensus process, and overcome consensus challenges.
Outline
- Unit 1: Understanding team fundamentals
- Topic A: Team fundamentals
- Topic B: Team member roles
- Topic C: Team goals
- Topic D: Working together
- Unit 2: Communicating in teams
- Topic A: Team communication
- Topic B: Elements of communication
- Topic C: Supportive and effective communication
- Unit 3: Communicating nonverbally and listening actively
- Topic A: Nonverbal communication
- Topic B: Verbal and nonverbal communication
- Topic C: Active listening
- Topic D: Skills of listening
- Topic E: Use of questions
- Unit 4: Understanding conflicts
- Topic A: Symptoms of conflict
- Topic B: Nature of conflict
- Topic C: Power play
- Unit 5: Resolving conflicts
- Topic A: Resolve team conflicts
- Topic B: Handle conflicts
- Topic C: Styles of conflict resolution
- Unit 6: Making a decision
- Topic A: Collective decisions
- Topic B: Team decision
- Topic C: Decision making methods
- Unit 7: Understanding consensus method
- Topic A: Consensus process
- Topic B: Initiate a consensus process
- Topic C: Overcome consensus challenges