| Dates for this class: | ||
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| Course Details [choose new course] [printable version] |
| Monitoring and Troubleshooting Microsoft Exchange Server 2007 (MOC5051) |
| Course Number: MOC5051 |
| Category: Database & Collaboration Tools |
| Duration: 2.00 days |
Description
This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
Prerequisites
This workshop requires that students meet the following prerequisites:
- Fundamental knowledge of network technologies including DNS and firewall technologies.
- Experience administering Exchange Server 2007.
- Experience with the Windows Server 2003 operating system.
- Experience with Active Directory directory service in Windows Server 2003.
- Experience with managing backup and restore on Windows Servers.
- Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
- Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup
Objectives
After completing this workshop, students will be able to:
- Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
- Monitor and troubleshoot client performance and connectivity.
- Identify and resolve issues related to access of resources and messages.
- Monitor and troubleshoot mail flow.
- Monitor and troubleshoot Mailbox servers.
- Monitor and troubleshoot external and additional services.
- Identify trends in a messaging system.
Outline
- Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
- Introduction to Microsoft Operations Manager
- Introduction to Troubleshooting Exchange Server 2007
- Demonstration: Using MOM to Monitor Exchange Servers
- Lab: Introduction to Exchange Server Monitoring and Troubleshooting
- Developing a Monitoring and Troubleshooting Process
- Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
- Tools for Monitoring Client Performance and Connectivity
- Process for Troubleshooting MAPI Clients
- Process for Troubleshooting Client Access Server Clients
- Lab: Monitoring and Troubleshooting Client Performance and Connectivity
- Monitoring Client Connectivity
- Troubleshooting AutoDiscover Issues
- Troubleshooting a Client Access Server Issue
- Unit 3: Troubleshooting Access to Resources and Messages
- How Public Folder Access Works
- How Calendaring Works
- Process for Troubleshooting Client Access Server Issues
- Lab: Troubleshooting Access to Messaging Contents
- Troubleshooting a Public Folder Access Issue
- Troubleshooting a Calendaring Issue
- Troubleshooting an Outlook Web Access Issue
- Unit 4: Monitoring and Troubleshooting Mail Flow
- Discussion: Tools for Monitoring Mail Flow
- Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
- Process for Troubleshooting Internal Mail Flow
- Process for Troubleshooting External Mail Flow
- Lab: Monitoring and Troubleshooting Mail Flow
- Configuring MOM to Monitor Message Flow
- Troubleshooting Internet E-Mail Delivery
- Troubleshooting Spam Filtering
- Troubleshooting Outbound Internet E-mail Delivery
- Unit 5: Monitoring and Troubleshooting Mailbox Servers
- Tools for Monitoring and Troubleshooting Mailbox Servers
- Process for Troubleshooting Mailbox Servers
- Demonstration: Troubleshooting Mailbox Server Performance Issues
- Lab: Monitoring and Troubleshooting Mailbox Servers
- Configuring the monitoring of Mailbox servers
- Troubleshooting a Mailbox Logon Issue
- Troubleshooting a Hard Disk Failure
- Troubleshooting a Mailbox Database Mounting Issue
- Unit 6: Monitoring and Troubleshooting External and Additional Services
- Discussion: External and Additional Services Required by Exchange Server 2007
- External Services Required for Unified Messaging in Exchange Server 2007
- Monitoring External Services with MOM 2005
- Lab: Monitoring and Troubleshooting External and Additional Services
- Configuring the Monitoring of External Services
- Troubleshooting an External Services Dependency for Exchange Server 2007
- Discussion: Impact of External and Additional Services on Exchange Environments
- Unit 7: Identifying Trends in a Messaging System
- Tools for Identifying Trends in a Messaging System
- Exchange Server 2007 Management Pack MOM Reports
- Discussion: Information Required to Identify and Resolve Trends
- Lab: Identifying Trends in a Messaging System
- Evaluating Messaging Reports
- Recommending Configuration Changes