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Implementing and Supporting Microsoft Windows XP Professional (MOC2272)
Course Number: MOC2272
Category: Networks & Operating Systems
Duration: 5.00 days
Description
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
Target Audience
The target audience consists of IT support professionals who:
  • Are new to the Windows XP Professional product.
  • Provide Helpdesk support for Windows XP Professional desktops.
  • Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.
Objectives
At the end of the course, students will be able to:
  • Plan and install Windows XP Professional.
  • Automate an installation of Windows XP Professional.
  • Configure and manage hardware on a computer running Windows XP Professional.
  • Manage disks.
  • Configure and manage file systems.
  • Troubleshoot the boot process and other system issues.
  • Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
  • Configure the desktop environment, and use profiles to control desktop customization.
  • Configure security, privacy, and connection settings for Internet Explorer.
  • Configure Windows XP Professional to operate on Microsoft networks.
  • Support remote users.
  • Configure Windows XP Professional for mobile computing.
  • Monitor resources and performance.
Prerequisites
Before attending this course, students must have:
  • A+ certification, or equivalent knowledge.
  • Network+ certification, or equivalent knowledge.
Certifications
This course will help the student prepare for the following Microsoft Certified Professional exam:
  • Exam 70-270,Installing, Configuring, and Administering Microsoft Windows XP Professional
Outline
  • Module 1: Installing Microsoft Windows XP Professional
    • Planning an Installation of Microsoft Windows XP Professional
    • Installing Windows XP Professional
    • Upgrading to Microsoft Windows XP
    • Transferring User Settings and Files by Using the USMT
    • Performing Post-Installation Tasks

 

  • Module 2: Automating an Installation of Microsoft Windows XP Professional
    • Description to Automating an Installation of Windows XP Professional
    • Creating Answer Files
    • Creating a Uniqueness Database File
    • Performing an Automated Installation of Windows XP Professional
    • Description to Creating and Deploying an Image
    • Preparing a Reference Computer
    • Creating, Testing, and Deploying an Image
    • Remote Installation Services
    • Managing Security Settings by Using Security Center

 

  • Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional
    • Installing and Configuring Hardware Devices
    • Working with Drivers
    • Troubleshooting Hardware Devices

 

  • Module 4: Managing Disks
    • Working with Disk Management
    • Working with Basic Disks
    • Working with Dynamic Disks
    • Preparing Disks When Upgrading to Windows XP Professional
    • Managing Disks
    • Defragmenting Volumes

 

  • Module 5: Configuring and Managing File Systems
    • Working with File Systems
    • Managing Data Compression
    • Securing Data by Using EFS

 

  • Module 6: Troubleshooting the Boot Process and Other System Issues
    • Examining the Windows XP Professional Boot Process
    • Controlling System Settings During the Boot Process
    • Changing Startup Behavior Using the Boot.ini File
    • Using Advanced Boot Options to Troubleshoot Startup Problems
    • Using the Recovery Console to Start the Computer
    • Restoring a Computer to a Previous State

 

  • Module 7: Configuring TCP/IP Addressing and Name Resolution
    • Configuring IP Addresses
    • Configuring Windows Firewall
    • Troubleshooting IP Addresses
    • Determining TCP/IP Name Resolution Methods
    • Configuring a DNS and WINS Client

 

  • Module 8: Configuring the Desktop Environment
    • Configuring User Desktop Settings
    • Customizing the Desktop Environment
    • Configuring System Settings
    • Understanding How User Profiles and Group Policy Affect Desktop Customization
    • Using Remote Assistance

 

  • Module 9: Configuring Internet Explorer
    • Configuring Security for Internet Explorer
    • Configuring Privacy for Internet Explorer
    • Configuring Connection Settings for Internet Explorer

 

  • Module 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks
    • Examining Workgroups and User Accounts
    • Creating and Authenticating Local User Accounts
    • Configuring Local Security
    • Configuring Logon Options in a Workgroup
    • Configuring Networking Options in a Workgroup
    • Operating in a Domain

 

  • Module 11: Supporting Remote Users
    • Establishing Remote Access Connections
    • Connecting to Virtual Private Networks
    • Configuring Authentication Protocols and Encryption
    • Using Remote Desktop
    • Storing User Names and Passwords to Facilitate Remote Connections

 

  • Module 12: Configuring Microsoft Windows XP for Mobile Computing
    • Configuring Power Management Options for Mobile Computing
    • Making Files, Folders, and Web Pages Available for Offline Use

 

  • Module 13: Monitoring Resources and Performance
    • Using Task Manager to Monitor System Performance
    • Using Performance and Maintenance Tools to Improve Performance
    • Monitoring Event Logs
    • Configuring Application Compatibility