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| Supporting Users Running Applications on Microsoft Windows XP (MOC2262) |
| Course Number: MOC2262 |
| Category: Business & Office Applications |
| Duration: 2.00 days |
Prerequisites
Before attending this course, students must have
- Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
- Experience using Microsoft Office as a general user.
- Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
Certifications
This course will help the student prepare for the following Microsoft Certified Professional exam
- Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Outline
- Module 1: Description to Supporting Users Running Applications on Windows XP
- Overview of Desktop Application Support
- The Windows System Architecture and Desktop Application Support
- Troubleshooting Application Installation Issues
- Module 2: Troubleshooting Desktop Application Support Issues
- Troubleshooting Win32 applications
- Troubleshooting security issues related to applications
- Troubleshooting application compatibility issues
- Troubleshooting MS-DOS-based and Win16 applications
- Lab: Troubleshooting Desktop Application Support Issues
- Module 3: Troubleshooting Issues Related to Internet Explorer
- Configuring and Troubleshooting General Settings
- Configuring and Troubleshooting Security and Privacy Settings
- Configuring and Troubleshooting Content Settings
- Configuring and Troubleshooting Connectivity Settings
- Configuring and Troubleshooting Program Settings
- Customizing Internet Explorer
- Lab: Troubleshooting Issues Related to Internet Explorer
- Module 4: Troubleshooting Issues Related to Outlook
- Configuring Outlook to Use Exchange Server
- Configuring Outlook Data
- Configuring Outlook for Internet E-Mail
- Troubleshooting Outlook
- Lab: Troubleshoot Issues Related to Outlook
- Module 5: Troubleshooting Issues Related to Office
- Configuring and Troubleshooting an Office Installation
- Configuring Office Security
- Configuring Office Recoverability
- Configuring Office Language Features
- Lab: Configuring Issues Related to Office
- Module 6: Troubleshooting Issues Related to Outlook Express
- Configuring Outlook Express for E-Mail
- Importing and Exporting Outlook Express Data
- Configuring Outlook Express for Newsgroups
- Lab: Troubleshooting Issues Related to Outlook Express