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ITIL® V3 Managers Bridge Course
Course Number: ITIL-SMBRIDGE
Category: Business Skills
Duration: 5.00 days
Description

With ITIL® V3, a new Training Scheme and Point System have been introduced. The ITIL® Expert Certificate, similar to the V2 Manager's Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits.

 

For ITIL® Service Manager professionals, the ITIL® V3 Managers Bridge Course is the quickest and most cost effective approach to earn the ITIL Expert Certification.

 

Embedded into the Managers Bridge course is the unique virtualization, Living the Lifecycle®. Woven through all of the V3 Certification courses, this virtualization brings the processes and concepts to life. Within a virtual business environment, a new web service is introduced and then, as a group, we guide the service through its strategy, design, transition, operation and continual improvement within a virtual business environment. 

Target Audience

This class in intended for Individuals who are:

  • ITIL® Manager certified and seeking to learn the Service Lifecycle
  • ITIL® Manager certified with the objective of bridging their certification to ITIL Expert™
  • Certified on at least three (3) ITIL® V2 Practitioner courses
 
To complete the bridging process, these individuals will also have to take and pass the Managing Across the Lifecycle course.
Certifications

Learners will be equipped to earn their ITIL® Expert Certificate in IT Service Management on the final day of class, by achieving a passing score on a ninety (90) minute, multiple-choice exam. The passing score is 80% (16 of 20). The exam consists of ten (10) Scenarios with two (2) questions on each, for a total of twenty (20) scenario-based, complex multiple-choice questions.

 
Objectives
 
The V3 Managers Bridge course examines the new topics in ITIL® V3 and compares the main differences from earlier versions. In addition to preparing delegates for the examination, the course also allows learners to:
 
  • Understand the Differences between V2 and V3
  • Examine the Service Lifecycle in detail
  • Understand V3 Key Terms and Concepts
  • Understand the new roles and models defined in ITIL® V3
Prerequisites
This course is only intended for those holding a valid Manager's Certificate in IT Service Management based on ITIL® versions 1 or 2 and those V2 practitioners who have accrued sufficient (12+) credits.  
Outline

The course covers the subject areas of all five (5) lifecycle stages which are new to V3 and those existing subject areas of V2 which have undergone significant change. It bridges the gap between the ITIL® V2 Service Manager Certificate in IT Service Management and the V3 Advanced Certification, the ITIL® Expert.