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| ITIL® V3 Foundation Course |
| Course Number: ITIL-FPUBv3 |
| Category: Business Skills |
| Duration: 3.00 days |
Description
As business needs change, so do the demands on IT. The challenge: to meet new and growing requirements for IT Services. In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library™ was released. Known as ITIL® Version 3 (v3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value. ITIL® v3 places particular emphasis on Continual Service Improvement.
All of the core processes and concepts from ITIL® v2 remain in ITIL® v3, with updates to address emerging trends. New processes are in response to requests from the practitioner community. All processes have been grouped into the appropriate volume, reflecting their business value in the Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Target Audience
ITIL® Foundation training is essential for anyone involved in the support and delivery of IT services:
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- Systems Integrators
- Help Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Certifications
Learners will be equipped to earn their ITIL® Foundation certification on the final day of class, by achieving a passing score on a 60 minute, 40 question examination.
Objectives
The ITIL® v3 Foundation course introduces the key concepts of each ITIL® v3 function, process and lifecycle stage. At the end of this course, the learner will be able to identify the:
- Stages and processes within the Service Lifecycle
- Business value of implementing each process in an organization
- Objectives and basic concepts related to each process
- Activities and roles involved in each process
- Relationship of each process to other processes
- Terminology, techniques and practical approaches
Prerequisites
Familiarity with IT Services is recommended.
Outline
Day 1
- Class Introductions
- ITIL® Introduction
- Service Strategy
- Service Design
- Homework: Memory Games
Day 2
- Review
- Service Design (cont’d)
- Service Transition
- Service Operation
- Homework: Memory Games Sample Examination
Day 3
- Review
- IT Service Operation (cont’d)
- Continual Service Improvement
- Sample Exam Review
- ITIL® Foundation Examination