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ITIL® V3 Capability Course: Release, Control and Validation (RCV)
Course Number: ITIL-RCV
Category: Business Skills
Duration: 5.00 days
Description

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL® Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation (RCV) processes and gain the skills required to take the ITIL® Intermediate Certificate in Release, Control and Validation.

 

Embedded into the five (5) day RCV course is our unique virtualization, Living the Lifecycle®. This virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.

 

This virtualization successfully enables active learning by encouraging the participants to:

  • Discuss and understand pure ITIL® concepts.
  • Apply concepts to a “neutral” real world situation.
  • Learn different perspectives.
  • Reinforce examinable concepts.
Target Audience

The primary audience is IT operational staff involved in ITIL® V3 RCV best practices who are wishing to increase their release, control and validation capabilities and knowledge in order to enhance the quality of IT service support within their organization.

Certifications

Successfully passing the 90 minute exam leads to the ITIL® Intermediate Certificate in Release, Control and Validation. The exam consists of eight complex, multi-part, multiple-choice scenario-based gradient-scored questions.

Objectives

In this course, learners will develop expertise in:

  • Service Management as a Practice
  • The processes within the Service Lifecycle pertaining to Release, Control and Validation:
    • Change Management
    • Service Asset and Configuration Management
    • Knowledge Management
    • Release Management
    • Service Validation and Testing
    • Evaluation and Request Fulfillment
  • Business value of implementing each process in an organization
  • Objectives and basic concepts related to each process
  • Activities and roles involved in each process and their relationship to other processes
  • Technology and implementation considerations
  • Continual service improvement lifecycle
  • Understand ITIL® V3 key terms and concepts
Prerequisites
  • ITIL® V3 Foundation Certificate – obtained through ITIL® V3 Foundation or Foundation Bridge Course
Outline
Day 1                                 
  • Class Introductions
  • Service Management ITIL® Introduction
  • Change Management
  • Service Asset and Configuration Management
  • Homework

 

Day 2

  • Review
  • Service Asset and Configuration Management (cont'd)
  • Knowledge Management
  • Release Management
  • Homework
 
Day 3
  • Review
  • Release Management (cont'd)
  • Practical Assignment
  • Service Validation and Testing
  • Homework

 

Day 4

  • Review
  • Service Validation and Testing (cont'd)
  • Practical Assignment
  • Request Fulfillment and Technology and Implementation
  • Homework

 

Day 5

  • Review
  • Continual Service Improvement
  • Exam Preparation Module
  • Study Session
  • Examination