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| ITIL® Practitioner Course: Plan and Improve (IPPI) - Availability, Capacity, IT Service Continuity |
| Course Number: ITIL-IPPI |
| Category: Business Skills |
| Duration: 5.00 days |
Description
This five day accredited certification course demystifies the Availability, Capacity and IT Service Continuity Management processes. The goal of the course is to provide knowledge on managing, organizing and optimizing the delivery of IT services to match current and future business requirements.
The course is complemented by detailed case studies and practical process application - 30% lecture and 70% hands-on exercises. Candidates are also evaluated in-course on their presentation and communication skills.
Target Audience
Process managers and practitioners specializing in Availability, Capacity or IT Service Continuity Manager. Other attendees could include Service Level Managers, Manager/Directors of Operations, ITSM Consultants.
Certifications
Earn 3.5 credits of the 22 required to achieve the ITIL Expert® certification.
Objectives
- Support Service Level Agreements by ensuring sufficient IT Service availability and performance
- Understand and execute techniques for measuring and improving service availability
- Create an Availability Plan of recommended improvements
- View and manage capacity from a business, service and component perspective
- Create and managing a Capacity Plan for future investments
- Build, manage and execute a plan to continue IT Services in the event of a business interruption
- Take and pass the ITIL® Practitioner Plan and Improve (IPPI) certification exam
Prerequisites
- Foundation Certification in IT Service Management along with practical experience in related field of specialization.
- Prior to taking the examination, learners must successfully complete four in-course practical assignments as part of the certification requirements.