Search Courses
Dates for this class:
No dates are available for this class.

Course Details    [choose new course]     [printable version]
ITIL® Practitioner Certification Course: Release and Control (IPRC)
Course Number: ITIL-IPRC
Category: Business Skills
Duration: 5.00 days
Description

This course replaces the independent Change and Configuration Management Practitioner Courses. In five days, you will learn to manage, organize and optimize the Change, Configuration and Release (CRC) through interactive classroom training.

 

The class focuses on developing a strategy for a controlled and centralized CRC function within your IT organization. It is aimed at improving quality of service by responding to the need for changes in a controlled and time-effective manner, while providing accurate information about the infrastructure.
Target Audience
  • IT professionals responsible Change, Configuration or Release Management processes 
  • ITIL® Process Managers, Change Managers and Approvers, Configuration Managers needing in-depth knowledge about ITIL® processes 
  • Employees and Managers responsible for executing and managing the tasks for the specific ITIL® processes 
Certifications
  • ITIL Expert®
  • Earn 3.5 credits of the 22 required to achieve the ITIL Expert® Certification.
Objectives 
  • Develop a detailed understanding of Change, Release and Configuration Management
  • Create a comprehensive view of how the processes relate and support each other
  • Hands-on application of the process activities through practical assignments
  • Identify opportunities to continually improve and measure the processes
  • Take and pass the ITIL Practitioner Release and Control certification exam
Prerequisites
  • Foundation Certification in IT Service Management along with practical experience in related field of specialization.
  • Prior to taking the examination, learners must successfully complete four in-course practical assignments as part of the certification requirements. 
Outline

This five (5) day course focuses on the implementation and management of the Release and Control processes and functions that are responsible for achieving control and stability within an IT infrastructure and include effective Change and Release Management, based on an effective Configuration Management system. It consists of four (4) days of lectures and hands-on activities and one day of exam review with exam. The course will include individual and group assignments required for certification as well as homework.

 

Attendees will learn how to manage, organize and optimize the Change, Release and Control processes in an organization through interactive classroom training.