Description

This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn to manage, organize and optimize the Service Level Management and Financial Management processes through interactive classroom training. The class teaches you to run IT like a business by developing process interfaces, building strong customer relationships, increasing service quality and applying proven fiscal practices.

Target Audience

• IT professionals responsible for Service Level and / or Financial Management, including IT Service Managers, Service Level Managers and Financial Managers.
• Internal and External IT Suppliers
• Employees and Managers responsible for executing and managing the tasks for the specific ITIL® processes 

Objectives

• Define IT Services and Produce a Service Catalog
• Create Realistic IT and Customer Budgets
• Cost IT Services and Develop an IT Accounting and Charging System
• Draft, Negotiate and Execute Service Level Agreements
• Hands-on Application of the Process Activities through Assessed Practical Assignments
• Identify Opportunities to Continually Improve and Measure the Processes
• Take and pass the ITIL® Practitioner Agree and Define (IPAD) certification exam

Prerequisites

• Foundation Certification in IT Service Management along with practical experience in related field of specialization. As part of the certification requirements, learners must successfully complete in-course practical assignments, which will be assessed by the Instructor.