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| Course Details [choose new course] [printable version] |
| Employee Performance |
| Course Number: AP0302 |
| Category: Business Skills |
| Duration: 1.00 day |
Description
This ILT Series course teaches students to develop the skills needed to address a difficult person according to their specific behavior. Students will have the opportunity to meet with several Marketing Department team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department's turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members.
Outline
- Unit 1: Managing difficult employees
- Topic A: Understanding difficult employees
- Topic B: Assessing and identifying difficult personality types
- Topic C: Dealing with difficult employees
- Topic D: Monitoring behavior
- Unit 2: Communication
- Topic A: Effective communication
- Topic B: Communicating with difficult employees
- Unit 3: Feedback
- Topic A: Giving and receiving feedback
- Topic B: Positive and constructive feedback
- Topic C: Monitoring performance
- Topic D: Communication styles
- Topic E: Difficult feedback sessions
- Unit 4: Conflicts
- Topic A: Conflicts in the workplace
- Topic B: Conflicts and the organization
- Unit 5: Resolving conflicts
- Topic A: Styles of conflict resolution
- Topic B: The process of conflict resolution
- Topic C: Resolving team conflicts
- Topic D: Communication and conflict resolution