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E-Mail Etiquette
Course Number: AP0301
Category: Business Skills
Duration: 1.00 day
Description

This ILT Series course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Outline
  • Unit 1: E-mail basics
    • Topic A: E-mail characteristics
    • Topic B: E-mail programs
    • Topic C: When to use e-mail
    • Topic D: Writing an e-mail message

 

  • Unit 2: E-mail policies
    • Topic A: Company policies
    • Topic B: Copyright laws, viruses, and liability

 

  • Unit 3: E-mail features and security
    • Topic A: Features of an e-mail program
    • Topic B: Securing e-mail

 

  • Unit 4: E-mail messages
    • Topic A: Message headers
    • Topic B: E-mail message body

 

  • Unit 5: E-mail effectiveness
    • Topic A: E-mail recipients
    • Topic B: Message management

 

  • Unit 6: Netiquette guidelines
    • Topic A: Netiquette style
    • Topic B: Emoticons and abbreviations

 

  • Unit 7: Composing online correspondence
    • Topic A: Online communication
    • Topic B: Language and punctuation
    • Topic C: Efficient writing habits