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| Cross-Cultural Business Communication |
| Course Number: AP0296 |
| Category: Business Skills |
| Duration: 1.00 day |
Description
This ILT Series course teaches students the basics of cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures. Comes with a companion CBT program.
Outline
- Unit 1: Workplace culture
- Topic A: Basics of culture
- Topic B: Cultural differences
- Unit 2: Differences in communication
- Topic A: Verbal communication
- Topic B: Nonverbal and written communication
- Unit 3: Communicating across cultures
- Topic A: Building relationships
- Topic B: Listening and responding
- Unit 4: Overcoming communication barriers
- Topic A: Cross-cultural communication barriers
- Topic B: Avoiding barriers
- Topic C: Interpreters
- Unit 5: Cross-cultural business situations
- Topic A: Cross-cultural meetings
- Topic B: Negotiating and problem solving
- Unit 6: Addressing cross-cultural issues
- Topic A: Communicating with co-workers
- Topic B: Writing cross-culturally