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| Correcting Performance Problems |
| Course Number: AP0294 |
| Category: Business Skills |
| Duration: 1.00 day |
Description
This ILT Series course introduces students to performance problems and how they affect an organization. Students learn how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Course activities also cover conducting an effective disciplinary meeting and determining whether you have sufficient cause and evidence to discipline an employee, and preparing for disciplinary action. Students will also learn how to document and use information about an employee's performance, and conduct a follow-up meeting with an employee.
Outline
- Unit 1: Identifying performance problems
- Topic A: Attendance problems
- Topic B: Achievement problems
- Topic C: Conduct problems
- Unit 2: Investigating performance problems
- Topic A: General guidelines
- Topic B: Performance issues
- Unit 3: Providing feedback to employees
- Topic A: Addressing performance problems
- Topic B: Conducting feedback sessions
- Unit 4: Addressing behavioral problems
- Topic A: Impact of problem behavior
- Topic B: Responding to employee reactions
- Unit 5: Disciplining employees
- Topic A: Preparing to discipline the employee
- Topic B: Conducting a disciplinary meeting
- Topic C: Follow-up with the employeeA