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Change Management
Course Number: AP0291
Category: Business Skills
Duration: 1.00 day
Description

This one-day class emphasizes fundamentals of change management, the change process, and obstacles to changes. This course also covers managing and adapting to change, coping with uncertainty, and moving forward.

Prerequisites
  • None
Objectives

Upon successful completion of this course, students will be able to: 

  • apply the fundamentals of change management.
  • implement the change process.
  • handle obstacle to change.
  • manage change through encouraging creativity, developing commitment, and communication.
  • adapt to change.
  • cope with uncertainty and move forward.
Outline

  • Fundamentals of Change Management

    • Basics of Change Management
      • Understanding Levels of Change
      • Identifying Misconceptions About Change
    • Importance of Change
      • Understanding the Benefits of Change
      • Identifying Essential Areas of Change
    • Leading Change
      • Promoting Successful Change
      • Understanding Resilience

 

  • Change Process

    • Steps of a Change Process

      • Analyzing a Situation
      • Understanding the Aspects of Change
    • Choose an Action
      • Choosing an Action
    • Implement the Action
      • Creating a Sense of Urgency
      • Motivating Employees
      • Preventing Failure
    • Monitor the Progress
      • Monitoring the Progress

 

  • Obstacles to Change
    • Resistance
      • Resisting Change
      • Understanding Negative Reactions
      • Easing the Tension
    • Complacency
    • Identifying Causes Of Complacency
    • Crisis
      • Reactions to a Crisis
      • Preparing for a Crisis

 

  • Managing Change
    • Creativity
      • Encouraging Creativity
    • Commitment
      • Developing Commitment
    • Communication
      • Communicating During a Change
      • Demonstrating Support By Listening
      • Controlling Grapevine

 

  • Adapting to Change
    • Truths and Misconceptions
      • Identifying Truths and Misconceptions
      • Understanding the Transition Process
    • Factors Affecting Response
      • Factors Affecting Response
      • Understanding Response Styles
    • The "Endings" Phase
      • Understanding the "Endings" Phase
      • Managing the "Endings" Phase

 

  • Coping with Uncertainty
    • The "Exploration" Phase
      • Understanding the "Exploration" Phase
      • Understanding Responses
      • Understanding Requirements
    • Management of the "Exploration" Phase
      • Managing the Uncertainty

 

  • Moving Forward
    • The "New Beginnings" Phase
      • Understanding the "New Beginnings" Phase
      • Understanding Requirements
    • Management of the "New Beginnings" Phase
      • Understanding Communication Guidelines